Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 1, 2025
Privacy at a Glance
What We Collect
Order information, email, payment details, and basic analytics
How We Use It
To provide services, process payments, and improve your experience
Your Rights
Access, correct, delete your data, and opt-out of communications
1. Information We Collect
Personal Information
When you use StreamPar, we may collect:
- Account Information: Name, email address, username
- Payment Information: Billing address, payment method details (processed securely by Stripe)
- Order Information: Streaming platform URLs, viewer preferences, order history
- Communication Data: Support messages, feedback, and correspondence
Automatically Collected Information
- Usage Data: How you interact with our website and services
- Device Information: IP address, browser type, operating system
- Analytics Data: Page views, session duration, referral sources
- Cookies: Essential cookies for functionality and optional cookies for analytics
2. How We Use Your Information
Service Delivery
- Process and fulfill your streaming growth orders
- Communicate about your account and services
- Provide customer support and technical assistance
- Send order confirmations and status updates
Business Operations
- Process payments and prevent fraud
- Analyze usage patterns to improve our services
- Comply with legal obligations and regulations
- Protect against abuse and maintain security
Marketing (Optional)
- Send promotional offers and streaming tips (with your consent)
- Personalize your experience and recommendations
- Conduct surveys and market research
3. Information Sharing
We do not sell your personal information. We may share information with:
Service Providers
- Payment Processors: Stripe for secure payment processing
- Cloud Services: Hosting and database providers
- Analytics: Google Analytics for website optimization
- Email Services: For transactional and marketing communications
Legal Requirements
We may disclose information when required by law, such as:
- Compliance with court orders or legal processes
- Protection of our rights and property
- Prevention of fraud or abuse
- Public safety or law enforcement requests
4. Data Security
Security Measures
- ✓ SSL/TLS encryption for all data transmission
- ✓ Secure data centers with 24/7 monitoring
- ✓ Regular security audits and vulnerability assessments
- ✓ Access controls and employee training
- ✓ PCI DSS compliance for payment data
5. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability
- Request a copy of your personal data
- Export your data in a machine-readable format
- Understand how your data is being used
Correction and Deletion
- Update or correct inaccurate information
- Request deletion of your account and data
- Restrict processing of your data
Communication Preferences
- Opt-out of marketing communications
- Choose which notifications to receive
- Unsubscribe from promotional emails
6. Cookies and Tracking
Essential Cookies
Required for basic website functionality, including:
- User authentication and security
- Shopping cart and checkout process
- Load balancing and performance
Analytics Cookies
Help us understand website usage (optional):
- Google Analytics for traffic analysis
- Performance monitoring and optimization
- User experience improvements
7. Data Retention
We retain your information for as long as necessary to:
- Provide ongoing services and support
- Comply with legal and tax obligations
- Resolve disputes and enforce agreements
- Improve our services and prevent abuse
Typical retention periods:
- Account Data: Until account deletion + 30 days
- Order History: 7 years for tax compliance
- Support Messages: 3 years
- Analytics Data: 26 months (Google Analytics)
8. International Transfers
StreamPar operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses for EU data transfers
- Adequacy decisions by regulatory authorities
- Certification programs and codes of conduct
9. Children's Privacy
StreamPar is not intended for users under 13 years old. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last Modified" date
- Notify you of material changes via email
- Provide a summary of key changes
11. Contact Us
Privacy Questions?
If you have questions about this privacy policy or our data practices, contact us:
- Email: contact@streampar.com
- Support: contact@streampar.com
This privacy policy is effective as of January 1, 2025, and applies to all users of StreamPar services. By using our services, you acknowledge that you have read and understood this policy.